Returns & Refunds
Returns and Refunds Policy
At TopLandman Attachments, we pride ourselves on having the best return policies in the industry. You may cancel your order any time before it ships completely free of charge (exceptions apply, such as custom orders, see below).
If you have questions, please send an email to sales@toplandmanattachments.com or call us at 315-316-1059.
CANCELLATIONS (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach our agents during business hours at 315-316-1059, use the chat in the bottom right, or email sales@toplandmanattachments.com any time.
CANCELLATION OF CUSTOM ORDERS
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include specific equipment that is customized to your specifications. Once you place your order, production begins, and your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made-to-order, please message or call us.
All sales are final for custom-made and made-to-order products.
RETURNS & REFUNDS
If you need to exchange your product ordered on our website, you may do so, but note: you, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are eligible for return once they have been shipped. Our return policy applies only to unused items and is separate from warranty claims. Once an item has been mounted on a machine's attachment plate, connected to hydraulic systems, used for operation, or otherwise exhibits signs of use, it becomes non-returnable. We order our products directly from the manufacturers and suppliers. Therefore, if the manufacturer does not permit us to return a product—especially if used—TopLandman Attachments cannot offer you a return either. This often varies on a case-by-case basis since we are retailers. Please reach out to us if you would like specific information on a particular brand and/or product.
At TopLandman Attachments, we understand the challenges of rising LTL and freight shipping costs. For non-exchange returns, a 10–25% cancellation fee will apply, along with return shipping costs. If you decide to replace your item with another product, we may be able to offset some of the expenses, depending on the replacement item.
Unauthorized returns and items sent without prior authorization from us will not be accepted and will be shipped back to the customer at their expense. If the return cannot be shipped back for any reason, we will hold the item free of charge for three business days. After this period, storage fees will apply: $10 per day for parcels and $100 per day for pallets or crates. Items left unclaimed for more than 30 days will be considered abandoned and forfeited.
REMEMBER TO CALL OR EMAIL US FOR ANY INQUIRIES
Message us using our live chat beneath your screen.
sales@toplandmanattachments.com
+1 315-316-1059
Exceptions / Non-returnable Items (Gift Cards)
Unfortunately, we cannot accept returns on sale items or gift cards.
Standard Orders (Non-Financed)
Refunds at TopLandman Attachments are processed on a case-by-case basis and are subject to the manufacturer's refund policy. As we order directly from manufacturers, their policies take precedence.
Refund requests must be made within 30 days from the shipment date. Orders beyond this period are not eligible for a refund.
To qualify for a refund:
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The product must be in its original packaging or repackaged appropriately with the manufacturer's approval.
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The product must be unused and in its original, unmodified condition.
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Customers must provide proof of purchase, such as a receipt, purchase order, or online order number.
Once the manufacturer has inspected your return, we will notify you of the approval status. If approved, your refund will be processed to the original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
If 15 business days have passed since your return was approved and you have not received your refund, please contact us at sales@toplandmanattachments.com.
Financed Orders (Buy Now, Pay Later)
Order cancellations and refund requests must be submitted in writing via email to your assigned TopLandman Attachments Sales Representative or by phone at +1 315-316-1059 at least 24 business hours before your order is processed for shipment or funded by the finance company.
Once a financed order is shipped, it is considered fully funded, and the order is final. Returns will not be accepted after shipment. We strongly recommend consulting with your financing representative or a TopLandman Attachments representative before committing to financing to ensure it's the right option for you.
If the above conditions are met and the financed order has not yet shipped, we will require a receipt, purchase order, or proof of purchase (online order number) to proceed with your refund.
Failure to Accept Products on Delivery
If you refuse the delivery of goods or fail to accept them for any reason, you will be responsible for all associated shipping fees, duties, taxes, and other charges resulting from the failed delivery. After the failure to accept the delivery, it will be your responsibility to cover the costs and arrange a new shipping date.
Exchanges
If you accidentally ordered an item that isn't compatible with your machine, we're here to assist you with arranging an exchange. All exchanges will be reviewed on a case-by-case basis and require approval from both TopLandman Attachments and the item's manufacturer. Please reach out to us at sales@toplandmanattachments.com to begin the exchange process.
Exchanges will only be considered if the item meets the same criteria as a return, for both financed and non-financed orders.
Requests for exchanges must be made within 30 days of the shipment date. Orders are not eligible for exchange after the 30-day window.
To qualify:
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The item must be in its original packaging or adequately repackaged with the manufacturer's approval.
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The product must remain unused and unaltered from its original condition.
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The customer must provide proof of purchase, such as a receipt, purchase order, or online order number.
If the exchange is approved:
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The customer will be responsible for both the return shipping cost and the shipping cost for the replacement item.
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The replacement item must be purchased separately. Once the returned item is received and inspected by the manufacturer, a refund for the original item will be processed.
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Two charges may appear on your account until the returned item is inspected and the refund is issued.
Lost or Damaged Items
If your item arrives damaged, do not sign the proof of delivery and contact us immediately at sales@toplandmanattachments.com or call us at +1 315-316-1059. By signing the proof of delivery, you waive the right to claim that the item was lost or damaged.
If the item is damaged upon arrival:
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Take clear, time-stamped photos of the damage for documentation.
In cases of lost or damaged items, we will assist you in filing a claim with the relevant supplier or shipping company. However, as we are not the direct supplier, it will be your responsibility to follow up with the supplier or carrier if your lost or damaged item is not replaced.
Our Warranty
At TopLandman Attachments, we are direct retailers of the brands we carry, and all products come with a manufacturer warranty unless stated otherwise. For more details on specific warranties, please refer to our Warranty page. You can also find the warranty information for individual products on their respective product pages.
TopLandman Attachments does not provide any warranty beyond the manufacturer’s warranty.