Shipping Policy

Shipping Policy

By placing an order through this website, you acknowledge and agree to the terms outlined below. These terms are designed to ensure clarity, mutual protection, and to set clear expectations for our services. For more details, please review our full [Terms of Service].

SHIPPING TIMES

Shipping and Lead Times

At TopLandman Attachments, for attachment orders to all continental U.S. states (excluding Alaska and Hawaii), we provide competitive shipping rates for standard-sized items. Oversized items may incur additional shipping fees.

For orders outside the lower 48 states, shipping charges, taxes, duties, and other fees will apply. These will be quoted during your order process. Please contact us for shipping quotes on orders outside the continental U.S. If you've already placed an order, we will reach out to inform you of any additional charges.

Orders are processed, packaged, and shipped based on the manufacturer’s shipping schedule, packaging requirements, and carrier preferences. Shipping times can vary depending on the manufacturer and order size, and lead times may change without notice. For an estimated lead time before placing an order, please contact us at +1 315-316-1059 or email sales@toplandmanattachments.com.

Some order delays are unavoidable and outside of our control. While this might be frustrating, we ask for your patience and understanding. We always appreciate your cooperation. And remember, you can call or email us anytime:
315-316-1059 | sales@toplandmanattachments.com

Please note that special deliveries may incur additional shipping costs. These types of deliveries are ONLY arranged by phone. The customer is responsible for any extra fees imposed by the freight company, including but not limited to: redelivery, residential delivery, remote location, and reconsignment fees.

At TopLandman Attachments, we’re committed to ensuring your items arrive in excellent condition. If your item is damaged or lost during transit, please follow these steps so we can help resolve the issue promptly:

For Damaged Items:

1. At Delivery:

• If you notice damage upon delivery, do not sign the proof of delivery if possible.

• Refuse the package or clearly note the damage on the delivery receipt.

2. After Delivery:

• If you’ve already signed for the package, contact us immediately at sales@toplandmanattachments.com or call +1 315-316-1059.

• Take photos documenting the damage and keep all packaging materials until the issue is resolved.

Important:
Even if you’ve signed for the package, reporting the damage promptly is essential. Signing does not waive your rights to file a claim under most shipping policies.

If the item is damaged upon arrival, take clear photos with a timestamp for documentation.

In the case of lost or damaged items, we will assist you in filing a claim with the relevant supplier or shipping company. However, as we are not the direct supplier, it will be your responsibility to follow up with the supplier or carrier if the item is not replaced.

Order Confirmation

Once you place your order, you will receive an order confirmation email. This confirms that we have received your order and pre-authorized your credit card for the purchase.

Immediately after your order is received, we contact our suppliers to verify that the item is in stock and available for shipment.

• If the item is backordered or unavailable, we will void the pre-authorization and notify you via email.

• If the item is available for immediate shipment (within 5 business days), we will process the charges and prepare the order for shipment.

Orders are processed, packaged, and shipped based on the manufacturer’s shipping schedule, packaging requirements, and carrier preferences. Shipping times can vary depending on the manufacturer and order size, and lead times may change without notice. For an estimated lead time before placing an order, please contact us at +1 315-316-1059 or email sales@toplandmanattachments.com.